Megan Merriam

About Megan Merriam

As an expert communicator and agile project manager, I lead at the intersection of people, business, and technology. My superpower is building trust and a culture of collaborative innovation, using a framework of objectives and key results. Whether you need to transform your brand or organization, I can help you achieve your goals.My passion for communications, public relations, and marketing bridges higher education and industry initiatives. I have been an ambassador for prestigious institutions like Cornell University, Amazon.com, and the Academy of Motion Picture Arts and Sciences, partnering with cross-functional teams and C-level executives to drive positive business outcomes and continued growth. I value diplomacy, attention to detail, and meaningful audience engagement. During my career, I have ignited awareness with brand activations from Los Angeles to New York, including the Consumer Electronics Show in Las Vegas.One of my notable achievements was launching the original Amazon Wedding Registry, implementing a promotional campaign, and delivering results that earned kudos from founder Jeff Bezos. My work was cited as compelling and well-designed, rapidly achieving prime media positioning and significant visibility. Thanks to this milestone achievement, Amazon expanded its relationship with my organization to include pre-launch activities for the Kindle in its early-stage development.I am always eager to explore new challenges and forge new paths. If you are looking for a communicator and project manager who can take your brand and organization to the next level, let’s connect!

Experience

1. Change Management Senior Analyst

   Zimmer Biomet

   Jun 2023 — Present

   Lead change to ensure best practices across the IT organization and the business at scale.• Champion a growth culture that embraces and adapts to change; develop guiding principles for end-user adoption and utilization of enterprise IT solutions.• Equip team members with technology tools and resources to gain greater efficiency and productivity in alignment with the company\'s strategic pillars.• Create, edit, and publish knowledge articles in ServiceNow, focusing on web accessibility and user experience.• Develop targeted communication, awareness, and training plans to maximize end-user adoption and utilization of IT solutions.• Conduct research and interviews; write and edit news articles; create presentations, videos, and promotional materials aligned with outreach objectives.• Manage consistent content strategy and internal and external channels (e.g, websites, intranet, social media, newsletters, agentic AI chatbot, knowledge management systems).• Communicate and collaborate frequently with cross-functional teams, stakeholders, and end users to identify improvement opportunities and address needs and concerns.• Gather and analyze feedback to boost understanding, adoption, and advocacy of new and existing systems and tools.• Monitor change management implementation to ensure smooth business processes and user satisfaction.• Track and report on end-user adoption and utilization metrics and provide recommendations for improvement.

Education

• Ithaca College

  Master of Science - MS, Communications Innovation

• Ithaca College

  Bachelor of Arts - BA, Journalism