Megan Maguire
Director Customer Experience and Operations @Granicus
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WORK HISTORY
Director Customer Experience and Operations @Granicus
Instituted a balance scorecard to align with strategic plan and organizational goals. Utilize data for capacity planning, customer initiatives, and performance measurement.Coordinated seamless integration of newly acquired teams into the organization, ensuring smooth onboarding and alignment with operational standards.Led a transformational initiative to reduce the in-office footprint by transitioning 98% of work to remote environments, resulting in increased operational flexibility and cost savings.Annual Operating Plan (AOP) planning, aligning departmental objectives with organizational strategy and ensuring resource allocation supported key business priorities.
EDUCATION
University of Central Oklahoma
Bachelor of Arts
University of Oklahoma
Master of Business Administration
University of Oklahoma
Master's degree, Human Relations
University of Central Oklahoma
Bachelor's Degree, Mass Communication/Media Studies
ABOUT MEGAN MAGUIRE
Global operations and customer experience leader experienced in scaling teams, designing operating models, and leading complex change across SaaS, enterprise, public-sector, and nonprofit environments. Trusted partner to executive teams through QBRs and steering committees; known for integrating organizations post–M&A and establishing global best practices that strengthen execution, accountability, and sustainable growth.
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