Megan Payne

About Megan Payne

Highly skilled professional with a robust dual background in technical support and instructional design. Offering a breadth of experience serving clients, patients and organizations through areas such as:Technical Support & Troubleshooting•Delivered end-user support for medical imaging software, A/V systems, and various hardware/software platforms•Web/software design, development and enhancementInstructional Design•Conducted needs assessments to enhance curriculum and training materials•Created presentations, procedure guides, videos and knowledge docsOperational Management•Coordinated administration for clinical research studies and cardiovascular disease labs•Streamlined processes through database optimization and enhanced trackingChange Management•Championed adoption of new systems through context-specific training and post-implementation support•Reduced learning curves by employing targeted methodologies catered to adult learnersPassionate about utilizing a blend of patience, adaptability and consummate technical abilities to empower users, solve problems and optimize utilization of complex systems.Excel at quickly grasping complex concepts, platforms and procedures to provide clear direction, resolve issues and optimize systems. Dedicated problem-solver focused on understanding root causes to drive improvements. Leverage a background in psychology to build strong connections with users, gain deeper issue insight and provide patient, adaptable guidance.Possess a Master\'s in Instructional Design & Technology demonstrating a strong grasp of the ADDIE framework, universal design principles, visual design theory, and adult learning techniques. Excel at analyzing training gaps, understanding learner personalities and needs, and employing targeted instructional approaches to drive comprehension and retention.Core Skills:•Patient & Adaptable Communication•Technical Troubleshooting & Triaging•Instructional Materials Creation•LMS Management•Process Optimization•Stakeholder Coordination•Strategic Planning & Implementation

Experience

1. Web Designer

   Cambridge Cloudworks

   Jun 2024 — Present · Charlottesville, VA, US

   Assist in the redesign of the company website: Collaborate with senior designers to improve the layout, streamline navigation, and enhance visual appeal. Implement changes using WordPress and Elementor- Regularly update website content: Manage content updates to reflect the latest company announcements, product updates, and compliance news, ensuring all updates are optimized for SEO and accessibility- Help implement and maintain website security measures: Monitor WordPress plugins and update software to protect against vulnerabilities, documenting all changes and reviews- Create and edit multimedia elements: Use Adobe Creative Suite and Canva to develop graphics, videos, and interactive presentations, optimizing them for web performance- Conduct usability testing: Identify navigation issues and accessibility barriers through testing sessions, using Miro to document findings and collaborate with the development team for necessary adjustments- Monitor web traffic and user eyes: Utilize Google Analytics to generate reports on web traffic and user behavior, discussing findings to guide web strategy and improvements- Optimize website content for search engines: Research keywords and update meta descriptions and content, focusing on improving visibility and adherence to SEO best practices- Stay updated with IT security and compliance regulations: Engage in continuous learning to apply new standards directly into website content and structure- Develop compliance training and other instructional materials: Use Articulate Storyline to create engaging, compliant, and accessible training content- Learn and apply coding skills: Acquire and practice coding in Ruby, HTML, CSS, and JavaScript to assist with custom solutions and enhancements for the website- Conduct research and outreach to identify potential clients who could benefit from comprehensive compliance standards such as SOC2, PCI-DSS, ISO, SOX, CIS, NIST, FISMA, CMMC, and FedRamp.

Education

• Piedmont Virginia Community College

  Associate of Science - AS

  2008 — 2010

• James Madison University

  Computer and Information Sciences, General, 3.2 GPA

  2010 — 2011

• University of Arizona

  Master of Science - MS, Educational/Instructional Media Design

• Old Dominion University

  Bachelor of Science - BS, Psychology, Counseling & Human Services

  2012 — 2015

• freeCodeCamp

  Front-End Web Development

  2016 — 2027

• Albemarle High School

  Honors Degree

  2004 — 2008