Megan Okeefe
Long Term Disability Claims Manager @New York Life
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WORK HISTORY
Long Term Disability Claims Manager @New York Life
Manage ongoing LTD claims by reviewing medical documentation to assess continued eligibility and make timely, accurate determinations.•Communicate with customers, employers, and providers to obtain information and deliver claim decisions clearly and professionally.•Partner with Medical Directors and Nurse Case Managers to evaluate whether medical evidence supports claim outcomes.•Draft and format policy-based correspondence explaining claim reviews and final determinations to insured customers.Selected as onboarding coach to train new TCs, TLs, and MDs on OCM desk processes and expectations.•Volunteered as Giving Campaign captain for the OCM segment.•Led planning for the Group Benefit Solutions department’s Giving Campaign fundraisers, organizing two virtual fundraising initiatives.•Hand-selected by the department VP to present at the All OCM Quarterly Meeting, promoting company initiatives and addressing employee questions.
EDUCATION
Georgia State University
Bachelor's degree, International/Global Studies
Georgia Southern University
International/Global Studies
SKILLS
ABOUT MEGAN OKEEFE
Long Term Disability Claims Manager
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