Megan Hearne Smith
Senior Director of Client Success @Rave Health
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WORK HISTORY
Senior Director of Client Success @Rave Health
CT, US
EDUCATION
State University of New York College at Oswego
BA - Communication Studies
SKILLS
ABOUT MEGAN HEARNE SMITH
I’ve always been curious about what makes relationships work; how teams thrive, clients stay, and processes finally click. That curiosity has guided my career from early roles in HR and consumer branding to leading client services in healthcare and high-growth environments. It also shows up in how I work: clear communication, practical problem-solving, and consistent follow-through.Today, I lead enterprise and mid-market client portfolios with a focus on retention, client loyalty, and account growth. I coach and develop teams, set a strong operating cadence (QBRs, success plans, clear metrics), and partner cross-functionally to remove friction for clients and for the people doing the work. When things get complicated, I’m calm, direct, and solutions-oriented, and I’ll step into an escalation when needed to protect the relationship and the team.I like to dig into the details to get clarity on goals, constraints, and what success looks like for each stakeholder. That means listening closely, asking direct questions, and turning what I learn into clear, workable plans. I value process, but I’m not rigid about it; the best outcomes come from structure with room to adjust.I love this work. Give me open-minded teammates, thoughtful conversations, and room for some laughs along the way, and I am all in.Always open to connecting with colleagues, clients and leaders in client success, relationship management, and customer experience. Please contact me at m••••••••@gmail.com.
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