Megan Hartman
MedTech Senior Practice Development Manager | Marketing Support | Account Management & Onboarding Specialist | Inside Sales Manager
- Role
- Senior Customer Success & Inside Sales Manager at INDIBA
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Megan Hartman
As a highly experienced Practice Development and Customer Support Specialist in the…
Experience
Senior Customer Success & Inside Sales Manager
Apr 2023 — Present · Denver, CO, US
Steer new and existing customer journeys through phone and virtual consultations, in-office meetings, and strategic email communications, while serving as the main point of contact for accounts while also identifying opportunities for sales revenue growth- Spearhead the evolution of industry best practices and resource optimization across aesthetic, rehab, and animal health industries and KOLs by creating and strategically showcasing marketing and training pieces to elevate customer success outcomes, and collaborating with the Director of Marketing in the US and VP of Marketing in Spain- Work with KOLs to define best practices and strategically guide customers to optimize consumable usage and system upgrades, contributing to enhanced customer satisfaction- Excel in consumables sales, device and warranty upgrades and retention of high-performing rental subscription accounts, showcasing a commitment to exceeding goals- Pioneer interdepartmental strategic roadmaps and foster collaboration across US and International departments, bridging communication gaps with finance, medical affairs, quality assurance, and technical support teams- Develop and communicate targeted marketing materials, aligning with specific account needs and contributing to a comprehensive support strategy to ensure account satisfaction and consumable usage
Education
University of Wisconsin-Madison
Bachelor of Arts (B.A.)
2011 — 2013
University of Wisconsin-Madison
Communicative disorders and sciences
University of Iowa
Communicative Disorders and Sciences
2009 — 2011
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