Megan Gill
Customer Experience Director | Operations Leader | Project Manager | Organizational Strategy, Development & Effectiveness
- Role
- Senior Director of Implementation & Contract Services at Charityengine
- Location
- Tillamook, OR, US
- LinkedIn followers
- 500 followers
About Megan Gill
Experienced Senior Director and Program Manager with over 15 years of project management and leadership experience within two Fortune 500 organizations. Proven track record in developing and implementing strategies to enhance customer experience, optimize operations, cultivate high-performing teams, and foster an inclusive culture. Skilled in overseeing large-scale implementations, building and maintaining client relationships, and driving continuous improvement initiatives. Adept at creating and managing budgets, aligning professional services with business goals, and leading cross-functional teams to achieve organizational success through innovative solutions and strategic planning.Highly skilled in:• Organizational Effectiveness• Program Development & Management• Contact Center Strategy• Process Improvement• Leadership Development & Coaching• Developing KPIs / Goals• Change ManagementMaster of Business Administration (MBA)| Xavier University Bachelor of Science in Management Information Systems | Miami University-Oxford
Experience
Senior Director of Implementation & Contract Services
Aug 2022 — Present
Lead new client onboarding and service add-on implementations for a non-profit focused SaaS CRM.• Develop strong client relationships, ensuring satisfaction and addressing needs effectively.• Create and refine SOPs, policies, and practices to enhance service quality and consistency.• Track and report on KPIs to monitor the performance and success of the professional services team.• Implement best practices and methodologies to improve project management processes.• Collaborate with Sales, Marketing, Product Development, and Customer Support to align professional services initiatives.• Design and launch an onboarding program that reduced timeframes from 200 to 90 days.• Foster a culture of continuous improvement, collaboration, and excellence within the team.
Education
Miami University
Bachelor of Science - BS
Xavier University - Williams College of Business
Master of Business Administration - MBA
Miami University
Bachelor of Arts - BA
Skills
- Call Centers
- Customer Service
- Recruiting
- Cross-Functional Team Leadership
- Budgets
- Coaching
- Change Management
- Performance Management
- Retail
- Team Building
- Management
- Business Analysis
- Product Management
- Project Management
- Strategic Planning
- Forecasting
- Strategy
- Leadership
- Customer Experience
- Customer Satisfaction
- Product Development
- Call Center
- Process Improvement
- Team Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.