Meg Roy
- Role
- Customer Success Manager at Treasure AI
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Meg Roy
Currently: Manage a book of business for over 15 CDP customers with an ARR of ~$12MM with…
Experience
Customer Success Manager
Oct 2021 — Present
Currently manage and oversee 15 customers across a range of verticals such as life science, CPG, auto, and Web3 with an ARR of over $7MM- Achieved an NRR of 232% with a renewal rate of 100% by working closely with customer teams to understand business goals and areas of opportunity and working with account directors to provide appropriate product solutions - Monitor customer adoption and product utilization and how that aligns to their business objectives - Drive renewals and cross and upsell incremental revenue derived from additional TD solution offerings, increased TD solution utilization, and pursuing new strategic customer targeted use cases and organizational groups- Operate as liaison between CSAM and product team on creating more cohesive communication internally and providing GTM updates, priority, and escalations to product team
Education
Auburn University
Bachelor of Arts (B.A.), History
2009 — 2012
Kennesaw State University
Master of Arts in Integrated Global Communication, Communication
2013 — 2014
Il Centro di Lingua e Cultura Italiana Babilonia
Bachelor of Arts, History
2010 — 2010
Skills
- Museums
- Online Advertising
- Publications
- Google Adwords
- Academic Writing
- Google Analytics
- Customer Service
- Public Relations
- Higher Education
- Social Media
- Event Management
- History
- Microsoft Excel
- Film Analysis
- Editing
- Community Outreach
- Research
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