Megan Hansen

About Megan Hansen

15+ years of successfully contributing strong research and UX design expertise to create impactful apps, websites, wearables, and large-format installations. I excel in both independent hands-on work and establishing new UX operations from the ground up.Drawing upon my software engineering background, I thrive in technically challenging UX projects that demand a deep understanding of data and information flow across multiple systems. With experience structuring educational materials for tech and healthcare workers and tackling challenges in logistics and freight businesses, I enjoy going deep into specialized domains. By partnering with agencies and in-house teams, I consistently deliver digital products that seamlessly cater to the needs of users and businesses alike, ranging from mission-critical B2B enterprise software to informative and engaging exhibits.I firmly believe in scaling project approaches that are tailored to each team\'s unique requirements. The common thread in my well-crafted projects is a shared commitment to finessing the details, ensuring exceptional user experiences and successful interactions.Key Contributions- Develop research plans, guidelines, reports, and insight repositories- Formulate product strategies and concepts- Create user journeys, storyboards, wireframes, and information architecture- Conduct content audits- Design prototypes- Generate roadmaps and migration plansCore Expertise- Conducting comprehensive research on target users and possibilities- Piloting, testing, and iterating on concepts and prototypes- Evaluating the usability of existing experiences- Collaborating on iterative design processes- Analyzing data to derive valuable insights- Organizing and structuring complex contentNotable Client Engagements- Google- U.S. Soccer- National Geographic- ESPN- Microsoft- Boeing- Intel- Providence Health & Services- PGE- Nike- Levi Strauss & CoExperience Encompasses- E-commerce- Health & wellness- Tech & science- Sports & fitness- Environmental preservation & restoration- Student & professional education- Artificial intelligence & machine learningRecognized for- Operating effectively at both strategic and tactical levels- Developing maintainable design principles and frameworks that drive scalability and efficiency- Providing valuable insights to leadership, mentoring newcomers, and supporting senior team members- Establishing new research practices and guidelines

Experience

1. Director of Customer Experience

   Fort West

   Nov 2025 — Present · Lake Oswego, OR, US

Skills

• Information Design
• Web Design
• Heuristic Evaluation
• User Experience
• Content Strategy
• Contextual Inquiry
• Wireframes
• User Experience Design
• Information Architecture
• User Scenarios
• Persona
• Web Strategy
• Usability
• Usability Testing
• Interaction Design
• Design Strategy
• User-Centered Design
• Omnigraffle
• Human Computer Interaction
• Drupal
• User Interface Design
• Mobile Internet
• Task Analysis
• Web Application Design
• User Research
• Wire Framing
• Mobile Design
• Paper Prototyping
• Mobile Applications
• Mobile Devices
• User Interface
• Experience Design
• Usability Engineering