Megan Castleman
Concierge @Toska Spa & Facial Bar
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WORK HISTORY
Concierge @Toska Spa & Facial Bar
Charlotte, NC
Delivered exceptional client service, including greeting and checking in clients, managing appointments, and addressing customer inquiries.• Completed training and achieved certification in luxury skincare brands such as Biologique Recherche, Valmont, Auteur, and deepening product knowledge to enhance consultations and sales.• Created social media content to showcase services, products, and spa experiences.• Supported inventory management and assisted in maintaining high levels of client satisfaction, contributing to positive customer reviews and repeat business.• Actively contributed to marketing efforts by recommending products aligned with client needs, helping drive sales, and achieving commissions.
EDUCATION
Appalachian State University
Bachelor of Science - BS, Advertising, Communications
Myers Park High School
High School Diploma
ABOUT MEGAN CASTLEMAN
Motivated communications graduate with a passion for advertising, marketing, and client relations. Proven experience in customer service, social media content creation, and brand management. Skilled in developing client relationships, boosting brand visibility, and utilizing social media strategies to enhance engagement. Eager to contribute strong communication, creative problem-solving, and organizational skills to help drive brand growth and success.
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