Megan Baughman

About Megan Baughman

Detail-oriented and results-driven Learning and Development professional with 10+ years…

Experience

1. Product Adoption Specialist

   Mastery Logistics Systems

   Mar 2022 — Present

   Builds and implements customized training programs for several external clients Manages relationships with external executive level client stakeholders by consulting and helping improve their training programs, end-user knowledge, new feature adoptions, workflow refinements, new hire onboarding programs, and escalate any issues Facilitates and delivers multiple training sessions for 400+ external users across a variety of clients based on their customized solutions Manages new hire onboarding programs to ensure internal software and industry knowledge are obtained Ensure that all training materials and specific client program materials are consistently updated due to vigorous ongoing software deployment schedules Collaborate and partner with internal team members in a fast-paced environment to ensure client satisfaction is high by meeting goals in a timely manner Conducts consistent tests on several client environments to ensure functionality is adequate for end-user demonstrations and workflow reviews Coaches internal employees on facilitation and delivery techniques by leveraging core learning and development competencies and adult learning theories Manage and conduct individual workflow sessions with clients to capture specific and critical details to build their training implementation program Leverages current learning and development trends to ensure software accuracy across end-user and client stakeholders

Skills

• Social Media
• Leadership
• Marketing
• Teamwork
• Customer Service
• Time Management
• Adobe Creative Suite
• Learning Management Systems
• Technical Writing
• Indesign
• Public Speaking
• Blogging
• Press Releases
• Adobe Captivate
• Event Planning
• Social Media Marketing
• Public Relations