Megan Tyrer

Grad Bay Team Manager @Sage

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2019 — Present

Grad Bay Team Manager @Sage

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Newcastle upon Tyne, GB

EDUCATION

N/A

St Bede's High School - Ormskirk

High School

SKILLS

CoachingContact CentersStrategic PlanningCustomer ServicePerformance ImprovementNew Business DevelopmentProcess ImprovementPerformance ManagementCustomer Service ManagementSales ManagementRetailLeadershipPeople ManagementSalesBusiness DevelopmentMentoringBusiness Process ImprovementCustomer ExperienceCommunicationManagementTeam BuildingNegotiationTeam Leadership

ABOUT MEGAN TYRER

Motivated, flexible and hard working. Excellent administrative and communication skills. Strong aptitude for organisation, attention to detail and respect for confidentiality. Able to use own initiative and work well within a team to achieve company objectives. Effective trouble shooter. Works well under pressure and to strict deadlines, whilst sustaining excellent people management skills. Ten years experience working in Contact Centre environment. Proven track record of successfully meeting the operational needs of a business, whilst being able to take lead role in developing new aspects of business. Manage colleagues with professional sensitivity – supporting and leading them so that they perform to their potential and exceed their own expectations. Experience dealing with both internal and external clients who expect the highest standards of service. Effective trouble shooter. Able to devise solutions appropriate to the needs of clients. Proven track record of exceeding operational Sales and Service targets whilst maintaining financial service compliance in line with FCA regulations. Experience as a Subject Matter Expert across several sites including the first pilot of offshore selling on the Shop Direct contract in South Africa. Experience managing staff through TUPE transition.

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Megan Tyrer — Grad Bay Team Manager at Sage in Newcastle Upon Tyne, GB | Unifers