Megan Tyrer
Grad Bay Team Manager @Sage
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WORK HISTORY
Grad Bay Team Manager @Sage
Newcastle upon Tyne, GB
EDUCATION
St Bede's High School - Ormskirk
High School
SKILLS
ABOUT MEGAN TYRER
Motivated, flexible and hard working. Excellent administrative and communication skills. Strong aptitude for organisation, attention to detail and respect for confidentiality. Able to use own initiative and work well within a team to achieve company objectives. Effective trouble shooter. Works well under pressure and to strict deadlines, whilst sustaining excellent people management skills. Ten years experience working in Contact Centre environment. Proven track record of successfully meeting the operational needs of a business, whilst being able to take lead role in developing new aspects of business. Manage colleagues with professional sensitivity – supporting and leading them so that they perform to their potential and exceed their own expectations. Experience dealing with both internal and external clients who expect the highest standards of service. Effective trouble shooter. Able to devise solutions appropriate to the needs of clients. Proven track record of exceeding operational Sales and Service targets whilst maintaining financial service compliance in line with FCA regulations. Experience as a Subject Matter Expert across several sites including the first pilot of offshore selling on the Shop Direct contract in South Africa. Experience managing staff through TUPE transition.
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