Megan Rivera
Director of Operations @Chick-fil-A Restaurants
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WORK HISTORY
Director of Operations @Chick-fil-A Restaurants
US
The Director of Operations at Chick-fil-A plays a critical role in overseeing the operational success of the restaurant or multiple restaurant locations. This position focuses on ensuring that the restaurant runs efficiently, delivers an exceptional customer experience, and achieves business goals. The Director of Operations typically works closely with senior management to develop strategies and implement policies that improve performance, customer satisfaction, and profitability. This time my role is over a 9 million dollar restaurant as opposed to the 2 million dollar mall I was once a Director of Operations at!
EDUCATION
Liberty University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Liberty University
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT MEGAN RIVERA
I am deeply passionate about leadership development and operational excellence, with a core belief that every individual can leave their time at Chick-fil-A Lynchburg a better version of themselves. Whether they choose to stay with us or pursue other endeavors, my goal is to empower each team member to grow both personally and professionally.Through a balance of nurturing individual development and achieving business results, I strive to create an environment where excellence is not just about meeting goals, but also about fostering a culture of care and respect. Leading others to succeed, while ensuring they feel valued and supported, is not only how we drive success—it’s how we build a lasting impact on the lives of those we work with.
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