Megan Mraz

About Megan Mraz

Director of Customer Service @ GEA Group | BBALeading Customer Service Operations and Strategy at GEA GroupAs the Director of Customer Service for North America at GEA, a global leader in the industry, I oversee the delivery of exceptional service and support to our diverse and demanding customers. I have a Bachelor of Business Administration in Marketing Management from Penn State University and over 15 years of experience in customer service roles across different industries.My core competencies include marketing communications, customer relationship management, online marketing, sales and market planning, and guest experience. I leverage these skills to create and execute effective customer service strategies, optimize processes and systems, and enhance customer loyalty and satisfaction. I am passionate about providing innovative and tailored solutions that meet the needs and expectations of our customers, while also driving growth and profitability for our company.

Experience

1. Director Customer Service North America

   GEA Group

   Oct 2023 — Present · Janesville, WI, US

Education

• Penn State University

  Bachelor of Business Administration (BBA), Marketing/Marketing Management, General

  2005 — 2009

• Penn State University

  Bachelor's Degree

Skills

• Marketing
• Sponsorship
• Advertising
• Corporate Branding
• Market Planning
• Leadership
• Market Research
• Direct Marketing
• Brand Development
• Brand Awareness
• Social Media Marketing
• Account Management
• Event Planning
• Customer Relationship Management (Crm)
• Crm
• Marketing Management
• Email Marketing
• Online Marketing
• Sales
• Sports Marketing
• Lead Generation
• Customer Service
• Marketing Research
• Management
• Direct Mail
• Advertising Sales
• Sports
• B2b Marketing
• Digital Marketing
• Relationship Marketing
• Brand Management
• Marketing Strategy
• Media Relations
• Marketing Communications
• Event Management
• Digital Strategy