Megan Mahany Sitton
Customer Success Manager - Enterprise @Anagram
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WORK HISTORY
Customer Success Manager - Enterprise @Anagram
Promoted 3 times in 2.5 yearsManaged the entire book of business (1200 locations and $2M ARR) during COVIDLaunched a customer re-engagement campaign in Spring 2020 to re-engage 40% of non-utilizing customersManaged churn and customer retention (under 2% per year)Sole account manager for Enterprise accounts and national eyewear brandsKey member of the go-to market team launching the company\'s new sales enablement productResponsible for reporting on team metrics, developing team reports and Salesforce tracking dashboardsDevelopment of training materials for internal and client-facing useCreated and lead the first annual customer advisory board
EDUCATION
University of California, Berkeley
Master’s Degree, Public Health
UCLA
Bachelor of Arts (B.A.), Anthropology
ABOUT MEGAN MAHANY SITTON
Customer Success Manager at Anagram
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