Megan Madrigrano

About Megan Madrigrano

I\'m an honest, hard worker with a demonstrated ability to thrive in a customer-oriented…

Experience

1. Personal Vacation Planner

   Norwegian Cruise Line Holdings Ltd.

   Feb 2022 — Present

   Sell and service Norwegian Cruise Line products to prospective guests who initiate contact directly with Norwegian Cruise Line Make cruise reservations and sell cruise products to increase revenue Deliver an overall superior customer service experience Receive inbound calls from potential cruise guests Assist with any product related questions and identify guests\' travel needs. Sell Norwegian Cruise Line utilizing knowledge of product features, benefits and pricing Make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, travel protection, special requests and other shipboard amenities Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer booking and revenue goals Acquire and maintain in depth industry and Norwegian Cruise Line knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities Identify sales opportunities and attempt to close sale on the first call Attend and actively participate in team meetings and training in order to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests Perform other job related functions as assigned