Megan MacHani
IT Service Desk Engineer @Capital One
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WORK HISTORY
IT Service Desk Engineer @Capital One
Plano, TX, US
Diagnosed and resolved issues related to hardware, software, networking, and mobile devices, achieving a high first-call resolution rate.Managed Active Directory for account creation, password resets, and group policy modifications.Provided first and second-line support to thousands of Cap1 employees in a fast-paced environment.Assisted in deploying and maintaining software patches, reducing vulnerabilities.Configured and troubleshot VPN, RDP, and cloud applications to ensure remote access for offsite employees.Collaborated with cross-functional teams to reduce ticket resolution time.
EDUCATION
Western Governors University
Cybersecurity & Information Assurance
The University of Texas at Dallas
Bachelors Degree, Computer Science
ABOUT MEGAN MACHANI
I\'m a passionate and motivated computer science student. In addition to my practical…
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