Megan Lobe

About Megan Lobe

I’m a senior-level program and operations director with over 15 years of experience…

Experience

1. Director Health Team Leader Technology Client Leader

   Alight Solutions

   Jun 2017 — Present

   Responsible for all aspects of delivery and client satisfaction for complex health benefits solutions; own the communication of escalations, risks, issues (including E & Os), and priorities across external and internal stakeholders • Accountable for the successful delivery of change orders and ongoing technical support for four Fortune 500 Utility and Energy clients with a yearly project revenue budget of $3.2M and 100K plan participants • Drive change across the domain by leveraging feedback to improve how teams and internal partners operate, prioritize work, and deliver projects with fixed capacity and high quality; ongoing determination of capacity and work prioritization • Daily operational focus includes client relationship management and consulting; partner with multiple client contacts to ensure delivery and service are meeting contractual SLAs and client expectations; excellent at developing and expanding strong client relationships • Performance management of 20 team members through personally developed plans resulting in exceptional colleagues and stellar performance; partner with leadership to build a talent pipeline and develop growth plans; co-develop and monitor SMART goals • Manage metrics and data with a focus on project delivery, continuous process improvement, and defect management resulting in top box scores for operational health; use the full suite of Microsoft products, Jira, and Confluence • Provide leadership and strategic direction for technology platforms; partner with other leaders to implement strategy and achieve technology objectives; identify and mitigate risk for code releases, disaster recovery exercises, deployment, and systems capacity • Act as liaison to the core technology development group responsible for escalating client needs; communicate technology initiatives to cross-functional teams that include Product & Services, IT Support, Customer Care, Contractors, Finance, Audit, and Legal business groups

Education

• DePauw University

  BA, Economics

  1994 — 1998

Skills

• Project Execution
• Career Development
• Project Planning
• Project Implementation
• Transition Management
• Performance Management
• Hris
• Software Project Management
• Bpo
• Project Delivery
• Requirements Analysis
• Teamwork
• Resource Management
• Sdlc
• Management
• Outsourcing
• Business Process Improvement
• Offshoring
• Benefits
• Leadership
• Employee Benefits
• Vendor Management
• Process Improvement
• Benefits Administration
• Certified Project Manager
• Peoplesoft
• Analysis
• Team Leadership
• Project Management
• Change Management
• Business Analysis
• Requirements Gathering
• Team Building
• Pension Administration
• Hro
• Human Resources
• Defined Benefit
• Team Management