Megan Linden
Senior Operations Manager @Gosb
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WORK HISTORY
Senior Operations Manager @Gosb
Plantation, FL, US
Lead and optimize the GoSB daily operations by developing and implementing strategies, managing teams, monitoring performance and ensuring compliance to achieve both team and organizational goals-Manage Staffing-Manage Office Budget-Drive continuous process improvement through data analysis-Collaboration with all departments and clients-Oversee operational efficiency with data, driven, decision making-Quality control of all front-end business operations-Strategic planning, operational strategies, actions plans and policy implementation to align with company objectives-Manage, motivate, coach and develop operations teams, including training and professional development-Performance management through monitoring of key performance indicators (KPIs), analyze operational data and implementing measures to enhance productivity, quality and efficiency-Process improvement by identifying areas of improvement to drive continuous process enhancements using Lean Six Sigma-Compliance and risk management with a focus on compliant billing practices for MVA and Worker\'s compensation claims. Review and update standard operating procedures to adhere to changing billing practices, regulatory requirements while managing operational risks.
EDUCATION
University of Phoenix
Bachelors Health Administration, Health Administration
Majory Stoneman Douglas
High School diploma, High School/Secondary Diploma Programs
University of Phoenix
Master's degree, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT MEGAN LINDEN
Director of operations with demonstrated experience in Insurance, financial and office Accounting. Comprehensive knowledge of Healthcare Management procedures, and practice administration. Skilled at handling high volume call centers with efficiency while meeting deadlines under pressure. Possess solid computer skills and proficiency in Word processing, spreadsheets and various database software applications including Healthcare Systems & Outlook.
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