Megan McClenny
- Role
- Technical Support Analyst at Doozy Solutions
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Analyst
Aug 2023 — Present · Denver, CO, US
Acquired a comprehensive knowledge of supported products, and NetSuite and the Doozy Solutions environment in order to troubleshoot and support effectively Managed incoming tickets in ZenDesk, route tickets to appropriate resources, and directly respond to customers Diagnosed customer requests to quickly identify the root cause Provided customers with reference material to enable their ability to address the issue themselves Identified gaps in product documentation and improve help articles when appropriate Created strategies to develop internal training materials for Doozy employees and clients Utilized Trello to organize the training materials development program and trained others on effective use of Trello for project management Investigated issues in customer accounts and recreate problems in test environments for referral to Product and Development Communicated with customers in a professional, timely manner to maintain SLAs Partnered with Customer Success to follow established guidelines and provide additional context obtained from closely working with users Recognized opportunities and referrals for the Account Management team
Education
Arapahoe Community College
Associate of Arts and Sciences - AAS, Computer Information Systems/CISCO systems
2014 — 2017
Arapahoe Community College
Certificate, Business Administration and Management, General
2021 — 2021
The American College of the Mediterranean
French/International Business
2017 — 2017
Arapahoe Community College
Certificate, Project Management
2021 — 2021
University of Colorado Denver
International Business, Management, French
2017 — 2022
Arapahoe Community College
Certificate, Computer and Information Sciences, General
2015 — 2015
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