Megan Hawes-Baldwin
Support Delivery Manager @Dayforce
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WORK HISTORY
Support Delivery Manager @Dayforce
US
Manage support related experience• Lead daily support operations, escalations, and change management for high-profile client accounts.• Partner with Customer Relationship Executives to maintain client health, prevent churn, and ensure SLA compliance.• Present performance metrics, trend analysis, and initiatives to executive stakeholders.• Support payroll-related tasks, including tax reconciliation and reporting improvements.• Drive revenue through consultative services and On-Demand offerings.• Drive support model adoption and collaborate on change management• Increase implementation of best practices• Promote case reduction strategies • Capture and analyze service trends, determine root cause of delivery deficiencies and provide actionable recommendations • Identify services recommendations • Promote self-sufficiency amd adoption• Being a liaison between customers and internal team members
ABOUT MEGAN HAWES-BALDWIN
As an experienced management professional, I would like to utilize my experiences related to managing, payroll, human resource, sales, and critical decision making. Over the years, I have developed superb communication, interpersonal, and management skills. I would like to lead a team and display my leadership qualities.
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