Megan Harry
Professional Services Leader | Impactful Development Coach | Change Advocate
- Role
- Director of Service Delivery, Regulated Industries at Sap Concur
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Megan Harry
With over 10 years of experience at SAP Concur, I lead service delivery for regulated…
Experience
Director of Service Delivery, Regulated Industries
Apr 2017 — Present · Dallas, TX, US
As a Service Delivery Director, I lead a team of consultants delivering customer onboarding, integration, and workflow optimization for enterprise customers annually, ensuring timely go-lives and measurable ROI. My work blends strategic execution, people leadership, and customer advocacy to deliver measurable outcomes that sustain growth and empower others.Program Leadership—driving consistent delivery across cross-functional.Executive Stakeholder Engagement—partnering with leaders in Sales, Customer Success, Product, and Engineering to align strategy with business priorities.Customer Success and Retention—accelerating adoption, optimizing implementation, and driving measurable value for enterprise clients.People and Team Leadership—leading a high-performing team of consultants while fostering psychological safety, accountability, and professional growth.Strategic Planning and Change Management—navigating transformation initiatives with clarity, empathy, and measurable results.Thought Leadership—featured speaker and panelist for Women in Technology, and SAP internal leadership spotlights.Continuous Improvement—implementing data-driven solutions that enhance delivery quality, performance, and the overall customer experience.
Education
Rider University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2005 — 2007
Skills
- Project Planning
- Program Management
- Project Management
- Microsoft Office
- Microsoft Excel
- Strategic Planning
- Customer Service
- Leadership
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