Megan Brannan
People Program Manager at Mercury
- Role
- People Program Manager at Mercury
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Megan Brannan
I\'m a learning leader with experience managing quality and performance programs, communications, training, and coaching in consulting, CX, and Higher Education organizations. My teams have successfully built and deployed quality, coaching, and performance programs at scale. As a Enablement Quality Manager at Etsy, I spent my time designing the systems and practices around how we measure, reward, and grow performance in a globally distributed team of customer service agents and Quality Analysts. I have a credential in Business Analytics from Harvard Business School Online, as well as a Master\'s in Education from the University of Connecticut which enables me to leverage data and insights to drive performance, and an design innovate people programs.
Experience
People Program Manager
Jan 2025 — Present · Providence, RI, US
Own and operate Mercury’s end-to-end performance review cycle, from scoping and stakeholder alignment to communications, execution, and executive reporting. Rebuilt the performance program for simplicity and efficiency, cutting cycle time by nearly 40% in my first year by reducing time spent in calibration and launching a custom AI-powered feedback solution used by employees - saving hundreds of hours each performance cycle.Facilitate company-wide new hire orientation and performance trainings, and lead program management for engagement surveys and employee recognition initiatives - partnering closely with People leaders and cross-functional stakeholders to deliver clear, well-run experiences, translate insights into action, and continuously improve programs as Mercury grows.
Education
SUNY New Paltz
Bachelor of Science (B.S.), Art Teacher Education
2009 — 2013
Harvard Business School Online
Business Analytics
University of Connecticut
Master's degree, Higher Education and Student Affairs
2014 — 2016
Skills
- Student Leadership
- Painting
- Campus
- Student Affairs
- Sculpture
- Student Development
- Powerpoint
- Community Outreach
- Community Development
- Student Engagement
- Public Speaking
- Residence Life
- Academic Advising
- Admissions
- Training
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