Meetu Kaul

About Meetu Kaul

20 Years of experience in IT & Telecom field. Handled various aspects of Service Delivery. After sale support-service delivery/Operations management, management, SLA Management, customer satisfaction, inventory management.Accomplished and driven service manager with experience of coordinating operational and financial activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting a impressive track record of working closely with commercial departments such as sales and product management to assist the smooth operational running of a company. Specialties: PMP certified. Customer Support Operations Management\"\"Multi-vendor Multi-product Support in On-line environment\"\"Business Development\" through Strategic Service plans \"Execution & Implementation of Large Projects using Project Management tools Experienced in the management of a field based team. Ability to work closely with and develop relationships with clients. Improving and developing the knowledge & skills of others. Highly organized with a positive \'can do\' attitude. Knowledge of progress monitoring and reporting. Ability to organise clerical work, administration, control systems and financial resources. Experience of using modern business methods in a practical way. Knowledge of recruiting, selecting and appraising staff. Able to handle communications and corporate affairs. Building effective and efficient teams

Experience

1. Manager - Operations

   Rt Outsourcing Services Ltd

   Feb 2006 — Present

   Key Responsibilities:Scheduling the requirements of the projects and effectively utilizing the resources to complete the projects in defined timeline.Monitoring resources allocation and handling escalations. Setting up of delivery structure to meet the defined SLA. Managing performance of projects to ensure Service Quality, Cost, Delivery and Quality norms. Successfully delivering the project deliverables within the agreed schedule and cost objectives. Involved in decision making for the platform and regular reviews with the Senior Executive Management teamDefine project management core processes and improvement opportunities. Develop and implement process improvements to field operations, including tool implementation. Follow account specific project change review process and submit project change requests. Managing risks and managing day-to-day performance to ensure meeting of service, cost, delivery and quality norms.Preparing the project management plan with team across country in the DTH, VSAT & Mobile projects. Major Attainments: Meticulously executed Roll out of new Repair Factories for Thomson; & Gilat (Vsat) on all India level within the defined SLA\'s.Essayed a stellar role in executing the projects and improving the bottom line by:Maintain minimum inventory levels at various hubs across the country supporting Customers under warranty and contracts. Successfully delivering the project deliverables within the agreed schedule and cost objectives.Prepare an annual Operational Plan and Budget of the fiscal year to improve operations and development.Executed multiply projects for bill value of 30 to 40 million annually.

Education

• Pune University

  BE

  1992 — 1996

• Dale Carnegie Training

  Train the Trainer Leadership Skills

  2022 — 2022

• MDI

  PGDM

  2011 — 2014

• Emory University

  SEE LEARNING

  2023 — 2024