Kenyatta W
Device Support Technician @Tampa General Hospital
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WORK HISTORY
Device Support Technician @Tampa General Hospital
As a PC Desktop Technician at Tampa General Hospital, I provide critical desktop support for a wide range of users in a fast-pacedhospital setting. My responsibilities involve configuring and deploying workstations, monitors, and other essential hardware forhealthcare professionals. I ensure smooth device management and deployment by leveraging SCCM (System Center ConfigurationManager) and Azure, focusing on secure and efficient operations. I also manage Active Directory, handling user account creation andpermissions to maintain security and streamlined access for hospital staff. By using ServiceNow, I track and resolve IT help desktickets, ensuring timely responses that contribute to a seamless healthcare environment. Utilizing Ground Control I can manage,provision, and automate mobile devices such as iPads and iPhones Additionally, I provide critical support for Electronic MedicalRecord (EMR) systems, enhancing the hospital\'s overall IT service delivery. My collaborative approach with the IT team helpsmaintain an efficient and organized work environment, ensuring technology supports patient care.
EDUCATION
Coursera
certification, Information Technology
Eastern Washington University
Pre-Medicine/Pre-Medical Studies
Hillsborough College
Associate of Science - AS, Allied Health, Pre-Nursing Studies
ABOUT KENYATTA W
My love for tech began at Apple - moving from sales to technical roles. I am now a Security Analyst with over 13 years of experience, adept in cybersecurity principles, technologies, and best practices, including security incident detection, response, and analysis. Demonstrates proficiency in security assessment tools and techniques, alongside a deep theoretical understanding of network protocols, firewalls, intrusion detection systems, and vulnerability scanners. I have a demonstrated track record of delivering exceptional technical support and driving positive client experiences. Proficient in managing complex and fast-paced environments while maintaining meticulous attention to detail and analytical skills. Ready to leverage technical expertise and certifications to excel in a Security Analyst or similar role.CompTIA Security+| Incident Response, BC and DR Concepts | Security Principles | Access Controls Concepts | ISC2 Security Operations | Azure Active Directory | iOS hardware/software | MacOS, Windowsand Linux| PC HardwareLANGUAGESPython | SQL | JavaScript | HTMLAFFILIATIONSDelta Sigma Theta Sorority, INC SPR’11 ΝΞ
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