John Pratt
Founder Client Success Lead @Ausha
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WORK HISTORY
Founder Client Success Lead @Ausha
Mesa, AZ, US
Applied enterprise CS expertise to launch and scale own venture• Grew accounts from $0 to multi-year relationships; average annual client value $24k• Expanded revenue 160%+ by uncovering needs and structuring long-term agreements• Built and maintained a portfolio of deep, long-term client relationships• Drive retention through proactive account management and KPI-driven success plans• Identify upsell/expansion opportunities, increasing client adoption and contract value
EDUCATION
HubSpot Academy
Inbound Certification
Mesa Community College
Associate's degree
HubSpot Academy
Content Marketing Certification
Wharton Online
Business Analytics Specialization
ABOUT JOHN PRATT
I know how to keep customers around, grow accounts, and use data to make it all scale…
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