Gabriel Grover

About Gabriel Grover

Real transformation doesn’t start with solutions — it starts with listening.I help consumer brands scale CX without losing brand voice.I lead CX transformation initiatives for Retail and CPG organizations navigating growth, margin pressure, AI adoption, and rising customer expectations. My work focuses on building modern customer experience operating models that scale without sacrificing trust.Before discussing solutions, I spend time understanding what’s really happening inside the business — the trade-offs executives are managing, the friction inside the service model, and the pressure behind the KPIs. Strong CX isn’t simply about lowering cost or deploying technology. It’s about designing systems that deliver consistency, protect brand equity, and earn loyalty at scale.My experience spans customer support, global service delivery, analytics, and AI-enabled transformation. I partner with executive teams to translate complex service challenges into practical, executable strategies — blending agentic AI with high-performing global teams to create operating models built for durability, not short-term optimization.Throughout my career, I’ve led and scaled teams of 100+ professionals, supported enterprise brands through peak growth cycles, and helped organizations modernize their service ecosystems while preserving the human element that matters most in critical customer moments.What matters most to me are the relationships built along the way — credibility earned through execution, transparency, and long-term partnership.I welcome conversations with leaders who are rethinking how customer experience should operate in today’s environment — balancing automation with humanity, efficiency with loyalty, and innovation with trust.

Experience

1. Vice President of Sales

   EXL

   Feb 2026 — Present · US

   Responsible for driving net-new enterprise growth by developing and executing go-to-market strategies focused on customer experience, analytics, and operational transformation.Primarily focused on originating and closing new client relationships, partnering with senior executives to understand complex business challenges and align them with data, AI, and technology-enabled solutions. Work closely with solutioning, analytics, and delivery teams to shape differentiated value propositions that translate into measurable outcomes.Key responsibilities include:Originating and closing new enterprise business across priority industriesEngaging C-level and senior leaders to identify transformation opportunitiesLeading early-stage discovery, solution shaping, and commercial strategyCollaborating cross-functionally to bring integrated CX, analytics, and operations solutions to marketBuilding long-term client relationships from initial engagement through early executionFocused on helping organizations modernize how they operate, serve customers, and make decisions at scale.

Education

• Coronado High School

  General Studies

Skills

• Account Management
• Telecommunications
• Solution Selling
• Sales Operations
• Customer Retention
• Customer Acquisition
• Customer Service
• Training
• Customer Satisfaction
• Direct Sales
• Customer Engagement
• Coaching
• Employee Training
• Sales Management
• Management
• Team Building
• Sales Process
• Customer Experience
• Sales
• Sales Presentations
• Social Networking
• Social Media Marketing
• Wireless
• Leadership
• Team Management
• Mobile Devices
• Retail
• Team Leadership