Meet Oza
Senior Customer Experience Specialist @AlayaCare
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WORK HISTORY
Senior Customer Experience Specialist @AlayaCare
Toronto, ON, CA
Lead revenue cycle management support for home care agencies, specializing in accounting, revenue reporting, and revenue-impacting workflows in AlayaCare Cloud- Own a high-volume queue of Accounting, Electronic Billing, EVV, Data Exploration & Reporting, and defect tickets, driving root-cause analysis and timely resolution- Serve as subject matter expert for revenue cycle and electronic billing lifecycles, partnering with Product, Engineering, and Data teams on SEV investigations and long-term fixes- Troubleshoot Data Exploration (DE 2.0) reports, resolving data discrepancies, refresh and visibility issues, scheduling/access problems, and advising customers on report design and best practices in collaboration with Data/Engineering teams- Advise customers on best-practice configuration and end-to-end workflows (claims, EVV, exports, reporting) to improve accuracy, compliance, and cash flow- Mentor CX Specialists within the RCM & DE pod and contribute to support best practices, product feedback, and after-hours escalation coverage.
EDUCATION
New York University - Polytechnic School of Engineering
Masters, Biomedical Engineering
U.V. Patel College of Engineering, Ganpat University, Kherva.
B.Tech, Biomedical & Instrumentation Engineering.
SKILLS
ABOUT MEET OZA
Experienced Software Implementation & Training Specialist, with 8 years of success leading all phases of diverse technology projects, that includes implementation of Electronic Health/Medical Records (EHR/EMR) and Revenue Cycle Management software applications in client/server and cloud-based (SaaS) environments. • Worked with doctors (MD), physician assistants (PA), registered nurses (RN) and office managers, serving as a main point of contact, to implement, train and support the use of medical software in physician offices.• A self-starter with a working knowledge of biomaterials especially hydrogel fabrication for application in Drug delivery and prosthetics. • An expert in gathering and analyzing data and preparation and presentation of the analysis/evaluation, including reports, proposals, charts and graphs• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.Software: Matlab, Labview, MS Office (Word, Excel, PowerPoint), Confluence, JIRA, ZendeskOperating Systems: Windows, Linux, Mac
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