Meet Mehta
Customer Experience Leader | Building Scalable CX through Design, Innovation, Digital Transformation & Operational Excellence @OneAssist
- Role
- Manager - Customer Experience at Oneassist Consumer Solutions
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Meet Mehta
Customer Experience leader at OneAssist, driving enterprise-level CX transformation across strategy, design, operations, and governance.I lead CX design and innovation, translating customer insights into scalable journey improvements and measurable business outcomes. My role spans process excellence, digital transformation, outbound operations, audit governance, and capability development, enabling consistent, compliant, and customer-centric experiences at scale.I partner with senior stakeholders / leaders to align CX initiatives with organizational priorities, balancing customer delight, operational efficiency, and risk management. Known for building structure where complexity exists, I focus on embedding CX thinking into systems, processes, and people not as initiatives, but as sustainable capabilities.My approach is data-driven, execution-focused, and future-ready designed to support growth, resilience, and long-term value creation.
Experience
Manager - Customer Experience
Oct 2023 — Present
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