Umer Yaseen
Product Support Engineer | 4+ Years in SaaS B2B | Driving Client Success & Product Growth | Email Deliverability Specialist
- Role
- Product Support Associate at Inboxkit
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Umer Yaseen
Dedicated Product Support Engineer with 4 years of experience in resolving client issues efficiently, enhancing user experience, and ensuring smooth product functionality. I specialize in providing proactive technical support, troubleshooting, and maintaining high levels of customer satisfaction. Currently contributing at Inbox Automate—where we revolutionize cold outreach with scalable, smart email infrastructure and lead generation tools. Passionate about turning customer challenges into opportunities for better service and long-term success.
Experience
Product Support Associate
Jan 2025 — Present · Dubai, AE
Guiding new clients through onboarding, account setup, and best practices for high deliverability cold email campaigns.• Troubleshot and resolving issues related to email deliverability, email warm-up, automation workflows, and API integrations.• Collaborating with engineering to escalate and resolve complex bugs, contributing to product improvements.• Creating and updating help center documentation, FAQs, and knowledge base articles to reduce support requests by 25%.
Education
Bharath University
B.Tech
2018 — 2022
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