Meenu Raji
Software Analyst
- Role
- Software Analyst at ORACLE FINANCIAL SERVICES SOFTWARE LIMITED
- Location
- Kottayam, KL, IN
- LinkedIn followers
- 500 followers
About Meenu Raji
Experience in Application support with a good foundation in monitoring various Applications.Excellent organizational, analytical and problem-solving skills with effective time management. Adeptat analyzing critical support requirements while increasing reliability and enhancing productivity.Engineering professional with a Bachelor of Technology focused in Computer Science and Engineering.
Experience
Software Analyst
ORACLE FINANCIAL SERVICES SOFTWARE LIMITED
Apr 2022 — Present · Bangalore, IN
Hands-on experience as Application Support Analyst to provide 24*7 support for multipleapplications within prescribed SLAs.* Work on Incident Management tools like ServiceNow to handle incident tickets and troubleshootuser issues as per Knowledge base and track till closure within agreed SLAs.* Perform daily/weekly application health checks, services restart, batch support, BO reportmonitoring, FOS/DR activities, artifact upload.* Provide Eye-on-glass monitoring on tools such as Moogsoft, Cloud Prober, AppDynamics,Splunk, Grafana and troubleshoot issues and escalate to next level support team where required.* Prepare Management reports like Health Check Dashboard.* Train and support new resources in the process.
Education
ST.Thomas College of Engineering and Technology, Kozhuvalloor P.O., Chengannur
Bachelor of Technology - BTech
2017 — 2021
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