Meenakshi Meenu

About Meenakshi Meenu

Results-driven professional with 6+ years of diverse experience spanning Transportation Network Operations, E-commerce Operations Support & Training, HR Management, and Business Development, currently at Amazon as a Program Manager in the Network Operations Center – Holiday & Contingency Planning (NOC-HCP). I drive end-to-end contingency and holiday planning for Amazon\'s transportation network, executing time-critical configuration changes that protect customer promises for lakhs of shipments across line haul operations. I lead cross-functional stakeholder coordination, translate ground-level impact assessments into precise network configuration deployments with zero-error precision, own process improvement and automation initiatives, and manage real-time escalations to ensure minimal disruption and rapid recovery at scale.My foundation in operations excellence was built through leading training initiatives for 200+ associates as a Training Matter Expert (TME) in Amazon\'s SPS-Org, driving quality assurance programs, and implementing process improvements that directly impacted seller satisfaction and team performance, complemented by earlier experience in business development and HR management at organizations like Vedantu and Extramarks. I\'m passionate about leveraging technology, data, and human potential to create scalable solutions that drive business growth and protect customer experience, and I aspire to continue growing as a program management and operations leader contributing to organizational impact at scale.

Experience

1. Program Manager

   Amazon

   Apr 2026 — Present · Hyderabad, IN

   Drive end-to-end Holiday & Contingency Planning for Amazon\'s Brazil transportation network within the central Network Operations Center, executing time-critical network configuration changes that protect customer delivery promises across thousands of routes and locations, ensuring precision, minimal disruption, and rapid recovery during planned and unplanned events- Lead real-time contingency management and escalation resolution by gathering inputs from ground operations, assessing network-wide impact, coordinating cross-functional stakeholder calls, and deploying high-priority configurations to mitigate disruptions caused by natural disasters, civil unrest, weather events, and infrastructure challenges at scale- Own the holiday configuration lifecycle from data collection through validation, partnering with internal configuration teams to plan, deploy, and validate network changes across multiple countries with structured timelines, quality checks, and stakeholder sign-offs- Drive process automation and operational efficiency initiatives aimed at significantly reducing response times for contingency events, increasing configuration automation coverage, and building streamlined approval workflows, contributing to measurable cost savings and improved network resilience- Collaborate with a cross-functional team of 10+ spanning operations, program management, and technology, following structured execution frameworks to evolve contingency models, enhance reporting and decision-making tools, and manage operational goal planning and execution in a high-growth, high-complexity environment.

Education

• Notre Dame Academy

  Senior Secondary, High School/Secondary Certificate Programs

• Galgotias University

  Bachelor of Technology - BTech, Computer Software Engineering

  2014 — 2018

• Kendriya Vidyalaya

  Secondary School Degree