Meenakshi Sati
Manager Operations @Genpact
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WORK HISTORY
Manager Operations @Genpact
Gurugram, IN
Leading a team of 30+ across O2C, PTP, and RTR functions for a global client account- Spearheaded end-to-end process transition from client site to offshore; ensured stabilization with zero SLA breaches- Designed and maintained SLA dashboards, FMEA trackers, and daily MIS reports for leadership reviews- Implemented automation in cash application and reporting processes using Excel macros and Power BI- Managed client communication, issue resolution, audit readiness, and continuous improvement initiatives- Drove performance KPIs, process hygiene, and team development through structured governance.
EDUCATION
Shaheed Bhagat Singh College
Bachelor of Commerce (B.Com.)
SB DAV Public School
Senior Secondary
ABOUT MEENAKSHI SATI
As Manager Operations at Genpact, I bring over four years of experience managing O2C…
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