Meenakshi de
Regional SME @ Capgemini | Service Operations | Transitions | Training & Quality | L&D & QAAS Expert | CX Leadership | Finance & Compliance | B2B & Enterprise Strategy | Ex-Vi | Ex-Vodafone | Ex-Titan
- Role
- Regional Sme at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Meenakshi de
Leader in Learning & Developement, T&Q, Service Operations, wid a strategic balanced vision for client satisfaction, business growth & compliance. Having in depth knowledge of processes & products with Excellent Communication and Presentation Skills.
Experience
Regional Sme
Nov 2025 — Present · Kolkata, IN
Leading Service Delivery | CapgeminiDriving Operational Excellence • Strategic Leadership • Client Success • Digital TransformationLeading Service Delivery for the APAC region at Capgemini is to lead large-scale delivery operations focused on performance, quality, and value creation. My role is centered around building high-impact teams, enabling transformation, and delivering exceptional service experiences that strengthen client relationships and drive sustainable business outcomes.With extensive leadership experience across international BPO and customer experience environments, I specialize in: • End-to-end service delivery management across diverse markets • Operational strategy and performance optimization • Customer experience enhancement & client partnership leadership • Digital enablement, automation & process excellence • Building and developing high-performing multicultural teams • Lean methodologies and continuous improvementI am passionate about creating a culture of excellence, innovation, and collaboration while empowering teams to exceed expectations and deliver measurable impact.Together we deliver. Together we win.
Education
Carmel Convent School - India
Secondary School, General Studies
Bidhan Chandra College
Higher Secondary, Science
University of Calcutta
Bachelor of Arts - BA, English Language and Literature/Letters
Skills
- Team Leadership
- Process Improvement
- Partner Management
- Invoice Processing
- Sales Management
- Call Centers
- Retail Sales
- Customer Service
- Vendor Management
- Team Management
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