Meena Kumari

Operation Manager B2b & B2c Client Servicing @Pinnacle India

South Delhi, IN

Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all sales Representatives have high-quality, up-to-date support material.• Handling urgent calls, emails and messages when sales representatives are unavailable answering customer queries, informing them of delays, arranging delivery’s date, and scheduling marketing events.• Developing and maintaining filing systems so as to maintain sales records,prepare reports, and provide financial information to the finance department.• Support senior management by completing orders and keeping customersinformed of delays and delivery dates.• Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.• Monitor and organize inventory while effectively tracking new services and products for sale.