Meena Arya
- Role
- Business Analyst - Non IT i in Fraud Department Us Process at American Express
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Meena Arya
proficient in end-to-end process management, possessing proficiency in PowerPoint…
Experience
Business Analyst - Non IT i in Fraud Department Us Process
Aug 2022 — Present
Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis, Review fraud disputes through merchant contact and requesting additional documentation and executing merchant chargebacks, Ensure each Merchant chargeback dispute request is handled in a timely and accurate manner, Analyze complex information and make sound decisions, Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction, Communicates effectively, oral and written, to review and document necessary information, Prompt Handling of Credit Balance Refund Requests for US Consumer Customers within specified timeframes, ongoing support to operations and cross functional initiatives, ensure quality service is given at all times, Balance customer interests with the interests of American Express, Resolve Card Members requests as per the policies & procedures to infuse confidence in card members to elevate the customer, Appropriate evaluation of Credit Balance Refund requests by analyzing available Information, and towards prevention of losses to the Company etc.
Education
Central Board of Secondary Education
Matriculation
University of Delhi
Bachelor of Arts - BA, Fine/Studio Arts, General
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