Joseph Anthony Medina
- Role
- Customer Operations Analyst at Newsela
- Location
- Roseville, CA, US
- LinkedIn followers
- 500 followers
About Joseph Anthony Medina
I’m passionate about building processes that not only improve efficiency, but also lead…
Experience
Customer Operations Analyst
Mar 2022 — Present
Process and Policy Projects- Own the build of business cases for GTM strategy initiatives to hand off to the appropriate optimization and enablement teams for scoping, execution, and deployment- Support the customer operations leaders at each point in the project phase as a thought leader and to assist in the necessary work to get the project to the finish line- Serve as a point of contact for the key stakeholders, project managers, and execution teams on specific customer projects and initiatives- Meet deadlines on key initiatives through consistent follow up with next step owners and stakeholders. Reporting- Create reporting and perform analysis for sales and success KPIs to drive key decisions on our GTM approach- Create Salesforce reports and dashboards to assist managers and their direct reports with day to day reporting needs - Create Gainsight reports and dashboards to assist managers and their direct reports with day to day reporting needs - Support the customer strategy team with GTM program data retrieval
Skills
- Salesforce.com
- Auditing
- Oracle Applications
- Oracle
- Netsuite
- Powerpoint
- Social Media
- Outlook
- Quickbooks
- Accounts Receivable
- Microsoft Word
- Microsoft Excel
- Process Improvement
- Oracle E-Business Suite
- Microsoft Office
- Revenue Recognition
- Invoicing
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