Medik Babaloyan

About Medik Babaloyan

I am passionate about managing complex technology solutions from ideation to operationalization. My focus is on enabling customer success, delivering business value, and meeting stakeholders\' needs. I have performed these management roles in variety of organizational structures and cross-functional global teams. With strong business acumen and a strategic approach, I am known to have extensive knowledge in technology solution delivery, pre-sales to go-live lifecycle; program development, execution, and operations management. I’ve led numerous technology solution implementations including SaaS products. I have experience with managing cloud, on-prem, and hybrid infrastructure deployments, with in-house engineers, 3rd party vendor and shared resources.My approach to resolving ambiguous issues is to use data-driven decision making and strategic planning to provide well-defined structures and clear deliverables. I have a laser sharp focus on managing operations, defining metrics toward efficiency goals, and realigning operational processes to optimize overall cost, reduce labor cost, incident failures, and improve customer satisfaction.Available to discuss new opportunities in Los Angeles area or remote. Please contact me at m••••••••@gmail.comCORE COMPETENCIES:Digital Transformation | Technology Leadership and Management | Innovative Solution Development & Delivery | Cross-Functional Leadership | Customer Success Focused | Growth Mindset | Continuous Learner | Infrastructure Build & Operation Support | Strategic Planner | Analytical Thinker | Global Operational Excellence | Process Improvement & Optimization | Problem Solver | Define & Deliver Programmatic Solutions | Cross-Departmental Alignment | Anticipate Organizational Needs | OCM | KPI Metrics-Driven | Change Management | Global Team Management | Coach | Professional Development | Custom Software | Integration API | Software Development Lifecycle SDLC | Business Intelligence BI INDUSTRIES:Software | Consulting | High Tech | Supply Chain | Manufacturing | Media Entertainment | Sale & MarketingTECHNICAL SKILLS:Business Applications: Siebel CRM | Oracle EBS ERP Supply Chain | Microsoft Dynamics ERP DB / BI Tools: PowerBI DAX | ETL | SQL | SQL Server Management Studio | SQL Server | Azure | Oracle Warehouse Builder (OWB)| Oracle DB | ERwin Data ModelerCollaboration / Governance Tools: Microsoft 365 | Atlassian JIRA Confluence | Smartsheet | Dropbox | Scrum Agile | PMP | Microsoft Project & Portfolio Management SaaS | Rational Unified Process | Flexera FNMS

Experience

1. Sr Technical Program Manager

   sweetgreen

   Jan 2023 — Present

Education

• California State University, Northridge

  BSCS, Computer Science

• Arizona State University

  BSIE, Industrial Engineering & Management

Skills

• Cross-Functional Team Leadership
• Sdlc
• Governance
• Business Process Improvement
• Program Management
• Process Improvement
• Vendor Management
• Consulting
• Oracle
• Requirements Analysis
• Crm
• Software Development Life Cycle (Sdlc)
• Business Process
• Budgets
• Erp
• Strategic Planning
• Customer Relationship Management (Crm)
• Leadership
• Team Building
• Management
• Business Intelligence
• Enterprise Software
• Enterprise Architecture
• Siebel
• Integration
• Enterprise Resource Planning (Erp)
• Professional Services
• Project Management
• Training
• Forecasting
• Operations Management