Medha Saxena
Assistant Manager – Customer Experience | Fintech | Client Support & Operations
- Role
- Assistant Manager at M1xchange
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Medha Saxena
Ambitious Customer Relationship Executive with one year of hands on experience in Fintech Financial Industry | Open to explore more and skilled in empathetic communication skills | Having strong problem solving abilities also having active listening adaptability | Product knowledge with a proven ability to get a patience customer centric attitude.Passionate about having knowledge in how to become proficient in data science and business intelligence, Indulging my precious time in being familiar with Data Integration and Modelling and enthusiastic about contributing to a team that values.
Experience
Assistant Manager
Sep 2025 — Present · Gurugram, IN
Assistant Manager – M1Xchange (Mynd Solutions)Sep 2025 – PresentResponsibilities:• Managing end-to-end onboarding and documentation support for vendors and buyers on the TReDS platform• Handling email-based client queries with accuracy and maintaining structured communication• Coordinating with internal teams to ensure smooth resolution of operational issues and timely process completion• Supporting clients in understanding platform workflows, invoice discounting processes, and system navigation• Maintaining high standards of compliance, documentation, and client servicing while ensuring process efficiency
Education
Regional College of Professional Studies & Research
Bachelor's degree, Business/Commerce, General
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