Melissa Cicero

About Melissa Cicero

I\'m a creative operations leader with experience across entertainment, manufacturing, finance, and fast casual industries. I specialize in building scalable processes and driving efficiency in marketing and creative teams, especially in complex areas. With a strong grasp of automation and AI, I bring a strategic, people-centered approach that fosters clarity, trust, and real impact. CREATIVE LEADERSHIP & TEAM BUILDINGLed the internal agency of a Fortune 100 company, growing the creative team from 4 to 40. Built a culture rooted in collaboration, trust, and scalable creative excellence. OPERATIONAL STRATEGY & PROCESS DESIGNDeveloped and implemented creative and marketing processes from concept to execution, bringing clarity, efficiency, and consistency to complex workflows. COST-SAVING INNOVATIONSpearheaded the launch of a new print production team, driving millions in cost savings while modernizing both internal and external user experiences.🩶 BRAND EXPERIENCE & ENGAGEMENT Led promotional product branding campaigns that strengthened internal brand loyalty and deepened cultural connection across the organization. AI OPTIMIZATIONLeveraging automation and AI to streamline workflows, optimize content production, and scale creative output without compromising quality. VISION-DRIVEN GROWTHPassionate about evolving creative operations through strategic risk-taking, team empowerment, and long-term development planning. CREATIVE ROOTS, STRATEGIC MINDSETWith a background as a designer, I bring a deep respect for the creative process, balancing imaginative thinking with operational discipline.

Experience

1. Creative Operations & Project Management Lead

   Ambry Genetics

   Feb 2026 — Present

   Ambry Genetics is a leading medical diagnostics company specializing in genetic testing and insights that help guide healthcare decisions. Focused on pre-cancer screening and hereditary risk assessment, Ambry uses advanced genomic science to provide clinicians and patients with accurate, actionable information. Their work supports early detection, personalized care pathways, and improved health outcomes, all grounded in rigorous research and clinical expertise- Serve as the central point of contact between internal stakeholders (Marketing, Product, Leadership) and external creative agencies- Oversee end-to-end creative project workflows, from intake and briefing through execution and final delivery- Translate creative requests, business goals, and feedback into clear, actionable briefs for agency partners- Ensure all creative work aligns with Ambry’s brand standards, creative vision, and business objectives- Manage timelines, deliverables, and dependencies to keep projects on track and moving efficiently- Facilitate ongoing communication, feedback loops, and approvals across internal teams and external agencies- Proactively identify risks, flag potential issues early, and recommend solutions to maintain momentum- Maintain clear documentation and visibility into project status, timelines, and key communications

Education

• School of Visual Arts

  Bachelor of Arts (B.A.), Computer Art

  2001 — 2005

Skills

• Concept Development
• E-Commerce
• Packaging
• User Experience
• Creative Direction
• Illustration
• Storyboarding
• Interaction Design
• Photography
• Information Architecture
• User Interface
• Brochures
• Marketing
• Typography
• Layout
• Art Direction
• User Interface Design
• Graphic Design