Mechelle McKelphin
Director of Learning and Development @Homepoint
Dallas-Fort Worth, TX, US
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WORK HISTORY
Feb 2018 — Present
Director of Learning and Development @Homepoint
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Dallas-Fort Worth, TX, US
Director (L&D) collaborates with leadership and subject matter experts to design course materials, reference documents and job aides to support the contact center employees. Secondly, reviews, evaluates, and modifies existing training material, program and recommends appropriate changes.
EDUCATION
1991 — 1992
Weatherford College
Criminal Justice and Corrections
1992 — 1996
Dallas Baptist University
Criminal Justice and Corrections
1986 — 1990
Lewisville High School
General Studies
SKILLS
Leadership DevelopmentMortgage BankingMortgage LendingCustomer ServiceEmployee TrainingLoansInstructor-Led TrainingLeadershipInstructional DesignBusiness Process ImprovementBankingLoan OriginationUnderwritingRisk ManagementProcess ImprovementTrainingMortgage UnderwritingRisk AnalysisTechnical TrainingQuality Assurance Development/ManagementCall Center Start-UpTeam BuildingManagementCredit
ABOUT MECHELLE MCKELPHIN
A driven mortgage professional of 20 plus years specializing in assessing and analyzing…
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