Mecca Williams
Software Engineer @U.S. Department Of Labor
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WORK HISTORY
Software Engineer @U.S. Department Of Labor
Washington, DC, US
Works closely with Sr. Manager IT End User Services to ensure proper application of diagnostic for employeesResponds to ServiceDesk service request and work request in a timely manner with excellent customer handling skillsTroubleshoots and resolves hardware/software related problems with laptop computers, desktop computers, PDA’s, printers, scanners, and other PC based peripherals Repairs, upgrades, builds, rebuilds, and maintains laptops and PC’s and other IT related equipmentOther duties include maintenance, upgrades, installations, and configurations of the equipment outlined aboveGenerates daily Status and Call Volume reportsCreates employee phone account through IVR system, assigning extensions, phone numbers, workgroups, licensing, roles, skills, etc.
EDUCATION
Central High School
High School Diploma, General Studies
SKILLS
ABOUT MECCA WILLIAMS
I am a well-driven and responsible young professional that displays a grit attitude while…
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