Michael Canty

About Michael Canty

As a global operations executive, I specialize in designing and leading the systems, teams, and workflows that power growth across every function of the business.With 10+ years of experience spanning SaaS, services, and technology organizations, I’ve built and scaled operations across Sales, Marketing, Customer Success, Finance, and HR — aligning strategy, process, and data to create operational clarity and business velocity.My leadership philosophy blends structure with flexibility: implementing frameworks that empower teams while driving accountability and measurable outcomes. I’ve led initiatives that improved forecasting accuracy, optimized resource allocation, streamlined cross-departmental workflows, and strengthened company-wide visibility into performance.At Haptiq and prior roles with Contractbook and Tomorrow.io, I’ve managed global teams, partnered with executive leadership, and built operational infrastructure to support double-digit growth. I thrive in fast-moving, high-growth environments where clarity, scalability, and execution matter most.Focus areas: Strategic Planning, GTM Operations, Business Systems, FP & A Alignment, People Operations, Organizational Design, Process Optimization, Leadership Development.Always open to connecting with other leaders driving operational excellence and sustainable scale.

Experience

1. Senior Director of Global Operations

   Haptiq

   Jul 2025 — Present · New York, NY, US

   Lead global operations for a high-growth SaaS and professional services company, overseeing the systems, teams, and processes that enable scalable growth across Sales, Marketing, Customer Success, Finance, and HR. Serve as the operational bridge between executive strategy and day-to-day execution, ensuring alignment, accountability, and performance across the organization.Key Responsibilities- Oversee company-wide business operations, connecting GTM, Finance, and People functions through clear processes and shared goals- Partner with the CEO and executive team to translate strategy into measurable operational plans, OKRs, and reporting frameworks- Lead cross-functional planning cycles and operational reviews to ensure focus, efficiency, and execution against company priorities- Collaborate with Finance on forecasting, headcount planning, and budget alignment to support data-driven decision-making- Manage the operational tech stack (CRM, HRIS, analytics) to ensure scalability, data accuracy, and workflow automation- Partner with HR to design org structures, onboarding, and enablement programs that sustain high performance and retention- Drive process optimization and change management initiatives that strengthen cross-team communication and accountability- Act as a trusted advisor to the executive team, fostering transparency, operational excellence, and continuous improvement.Focus Areas: Business Operations · Strategic Planning · Cross-Functional Leadership · Process Optimization · Financial Alignment · Organizational Design · SaaS Growth · Executive Collaboration

Education

• University of Massachusetts Dartmouth

  Bachelor’s Degree, Marketing

  2010 — 2014

Skills

• Leadership
• Social Media
• Sales Prospecting
• Management
• Creative Writing
• Time Management
• New Business Development
• Content Marketing
• Microsoft Office
• Sales
• Salesforce.com
• Social Media Marketing
• Microsoft Excel
• Public Speaking
• Marketing
• Customer Service
• Business Development
• Data Analysis
• Marketing Automation
• Leadership Development