Meaghan McCann

About Meaghan McCann

This comment was made on my kindergarten report card, and it still stands true today. There is a lot packed into those four words. They say:1. I love people2. I serve people3. I listen to and hear people4. I get work done for peopleReading that list, you might think a role in human resources would have been a good fit for me. That may be true, but sales and marketing called to me and have been my focus and passion for over 15 years. I have enjoyed many customer-focused roles throughout my career, and my experiences have taught me the following,$- I identify the problem a prospect needs to solve- I create an offer that entices them to contact with me- I use consultative selling techniques- I close the business if the relationship makes sense - I leverage data to make decisions (I’m geeky, just enough)- I maintain diplomacy when resolving business and technical issues- I read, read, read, and read some more’ - In my free time, I’m a crafter/maker and have turned my products into small businesses- Starting and not finishing projects used to be challenging, so to eliminate this behavior, I implemented a productivity process that keeps me organized, on track, and focused- I set high expectations for myself and my team and create strategies that help achieve our goals : Customer success | Account management | AI Content Creation | Marketing strategy | Research | Public speaking | Writing | PPC | SEO | Negotiation | Social media | Time/self management | Budget Management | Data analysis | Organization | HubSpot | PowerPoint | Keynote | Microsoft Office Suite | Google Workspace | Slack | Zoom : Leadership | Communication | Collaboration | Creative | Critical thinking | Positivity | Listening | Initiative | Confidence | Detail oriented | Problem solving | Business acumen | Curiosity | Teacher/Trainer | Empathy | Adaptability | Self-motivated | Positive mindset | Critical thinking

Experience

1. Customer Success Specialist

   Cengage

   Aug 2024 — Present · MI, US

Education

• Ludington High School

  College Prep

• University of Michigan

  General Studies, Business Administration and Management, General

  1993 — 1999

Skills

• Digital Marketing
• Customer Service
• Management
• Facebook
• Marketing
• Online Advertising
• Email Marketing
• Search Engine Marketing (Sem)
• Sem
• Event Planning
• SEO
• Online Marketing
• Account Management
• Campaign Management
• Public Speaking
• Web Analytics
• Wordpress
• Google Adwords
• Communication
• Social Media Marketing
• Ppc