Meagan Smith

Project Manager @Traction Rec

Vancouver, BC, CA

Lead the Small-to-Medium Business team in planning and streamlining multi-phase Salesforce CRM implementations to increase efficiency and accelerate delivery.• Deliver projects on time and within scope using Salesforce, Jira, Mission Control, and ClickUp while balancing short-term needs with long-term goals.• Drive continuous improvement by refining processes and creating reusable PM templates that boost team efficiency.• Develop tailored client resources and reports to enhance visibility, decision-making, and project outcomes.• Take full ownership of projects end-to-end, from planning through go-live, with a proactive, transparent approach to risk management and delivery excellence.• Identify risks early and execute “path-to-green” mitigation plans; handle client escalations with empathy, structure, and transparent communication.• Collaborate on change management strategies that reduce risk, improve adoption, and ensure seamless post-launch transitions.• Deliver targeted client training and adoption programs to support lasting success.• Foster alignment and accountability through clear, consistent communication and transparent collaboration with clients and cross-functional teams.• Lead client communications with structured templates, agendas, and decision logs that drive transparency and efficiency.• Engage with executives to manage expectations and maintain confidence in delivery.• Turn at-risk accounts into success stories through partnership and solution-focused action.• Contribute to PMO growth through leadership, mentorship, and process improvements that strengthen project delivery.• Support Implementation Specialists to stay aligned, accountable, and continuously improving.• Create PMO tools and documentation to streamline operations and standardize best practices.• Drive program strategy and alignment across concurrent projects to ensure consistent results and quality execution.

The University of Western Ontario

Bachelor of Management and Organizational Studies

University of New South Wales

Masters of Commerce

The Australian School of Business

Australian Market & Social Research Society Certificate in Market Research

Western University

Master the Entrepreneur Skillset