Meagan Carpenter

About Meagan Carpenter

Specialties: Expertise in customer management, customer retention, Cloud, Program Management, Change Management, electronic invoicing, payment processes, banking and treasury product knowledge, functional expertise in sales, channel development, project management and contract negotiation.

Experience

1. Senior Director, Customer Success

   Salesforce

   Jan 2013 — Present · New York, NY, US

   Salesforce Certifications: Administrator, Advanced Administrator, Developer, Sales and Service Cloud Consultant, Marketing Cloud Email Specialist I am responsible for the customer\'s renewal and adoption of their Salesforce platform. To achieve this, I serve as a customer advocate, driving industry best practices, promoting the evolution of Salesforce.com product and platform functionality, and utilization of purchased licenses. My responsibilities include:• Become a Trusted Advisor to my customers,• Develop a comprehensive understanding of their business by understanding priorities, needs and goals,• Partner with the customer to align business objectives with Salesforce capabilities, building a roadmap for success that is focused on achieving ROI• Align the customer with the correct Salesforce resources to achieve their goals • Partner with the extended Salesforce account team sales, service and other members of the success teams to ensure the customers’ growth• Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer\'s Roadmap.• Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Center of Excellence programs.• Identify risks to the customer achieving their stated business goals and work with the virtual team to build a risk mitigation plan.• Develop and maintain long-term relationships with stakeholders in my account portfolio, where appropriate, by networking between customers, partners, and salesforce.com.• Contribute thought leadership and best practice, both internally and externally, around business transformation.• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

Education

• Duquesne University

  BSBA, Finance and Accounting

• Carnegie Mellon University - Tepper School of Business

  MBA, Finance, Strategy

  1995 — 1998