Meagan Picard

About Meagan Picard

Hello! My name is Meagan and I have been working in the Travel Industry, most recently as a Global RentalOperations Manager for one of the leading companies in the Travel Industry.In my professional experience, I have been able to explore many different tracks. I have enjoyed developing new processes, testing new processes, and most recently becoming a leader and able to develop those to find what they are passionate about.I enjoy learning new skills, volunteering and I have a desire to learn more. I am currently in school to finish myBachelor\'s Degree in Organizational Leadership and Business.

Experience

1. Global Rental Operations Manager

   Travel + Leisure Co.

   Jan 2025 — Present · Orlando, FL, US

   Lead a diverse team of 7 direct reports and oversee a broader organization of up to 35 professionals across global time zones. My role spans several critical functions, including:Call Center Escalation Operations – Driving resolution strategies and service recovery efforts for complex customer issues.Relocation & Financial Analysis – Managing teams of analysts to ensure accuracy in relocation logistics, cost optimization, and financial forecasting.Special Booking & Overnight Operations – Overseeing unique customer needs and 24/7 operational continuity to support seamless experiences worldwide.Cross-Functional Projects – Leading customer-facing initiatives and collaborating with internal stakeholders to minimize service disruptions and enhance the rental journey.I focus on operational excellence, data-driven decision-making, and a customer-first mindset to ensure scalable growth and outstanding service delivery across all rental platforms.

Education

• Valencia College

  Bachelor of Applied Science - BASc, Business and Organizational Leadership

• Valencia College

  Associate of Arts - AA, General Studies