Musthafa Ebadi
Chief Operating Officer @SOTI
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WORK HISTORY
Chief Operating Officer @SOTI
CA
Overseeing strategy, planning, and execution of company’s core operational functions - Global Sales, Customer Experience, Professional Services, Strategic Partnerships, People and Culture (HR), Global Recruitment, General Operations, Information Technology, Business Intelligence, & Legal • Responsible & accountable for financial metrics and forecasts (New Business & Total Revenue, CAPEX, OPEX). • Monitoring and managing Customer Experience Key Performance Indicators (NPS, CSAT, NPI). • Responsible for OKRs and KPIs related to Employee Engagement, Culture, Operations, Procurement, Legal, & IT. • Developing and improving organizational systems, procedures, and processes relating to sales, customer experience, growth, people, culture, operations, and business development. • Nurturing partnerships with our major partners such as Google, Apple, Microsoft, Honeywell, Samsung, Zebra, Panasonic, Lenovo, and Airbus.
EDUCATION
University of Ottawa / Université d'Ottawa
Software Engineering
ABOUT MUSTHAFA EBADI
Proud to lead the diverse, committed, and highly engaged team at SOTI. Today, we are a proven leader at creating innovative solutions that reduce the cost and complexity of business-critical mobility and the IoT. With over employees and 14 offices around the world, we are the fastest-growing mobility and IoT management company in the world. Over companies around the world depend on us to secure, manage, and support their mobile operations.> Strategic thinker with unmatched enthusiasm in building quality teams through inspiring positive culture, people leadership, and process re-engineering.> Leading highly engaged and productive teams by defining a vision, developing OKRs, driving empowerment and growth mindset, team recognition, and fun at work.> Versatile leader with a passion to drive business transformation, change, and value proposition using technology and innovation. A sports fanatic - modeling my operations after successful sports teams, constantly learning from their winning cultures. When not at work, you will find me spending time with my family, reading a book, playing chess, swimming in what I call my \'Think Tank,\' or watching a team sport - either live or on TV. Leadership Principle: The crest on the front of a jersey is more important than the name on the back!
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