Mohammad Zahid
Manager-ISG ° CX | Bidding | Implementation | IT Operation || Ex-TCSer
- Role
- Manager at IGT Solutions
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohammad Zahid
With over 13 years of experience in the CX-IT sector, I have developed specialized knowledge in the airline, hospitality, and gaming industries, particularly through managing and implementing IT projects. My skill set encompasses comprehensive responsibilities, including end-to-end implementation and management, reviewing SOW and MSA, IT solution development—including pricing—and participation in RFP and RFI/RFQ processes. Throughout my career, I have held roles that involve direct interaction with clients, consistently striving to exceed their expectations. I have consistently demonstrated a proven ability to lead and mentor diverse teams, ensuring they possess the necessary skills to surpass customer expectations and achieve KPIs. I am also dedicated to continuous improvement and aligning IT strategies with broader business objectives to enhance brand loyalty.
Experience
Manager
Nov 2024 — Present · Gurugram, IN
Education
Dr. A.P.J. Abdul Kalam Technical University
Engineer’s Degree, Computer Science & Engineering
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