Miguel D.

Information Technology Support Specialist @Parsons Corporation

Al Khobar, SA

Administered a training program for 20+ personnel on the effective use of BDOC 911 telephone equipment, resulting in a 50% increase in user competency and a significant reduction in equipment misuse.• Administered video-teleconference suite, ensuring 99% uptime and seamless connectivity for 50+ weekly meetings; implemented troubleshooting protocols that simplified technical issues by 40%, enhancing collaboration among remote teams.• Implements physical and computer security measures, assigning, modifying, and deleting passwords and privileges.• Led a project to upgrade the telephone communication infrastructure, resulting in a seamless transition to VoIP technology. Conducts backups and restores of hard drives, performing system crash recoveries.• Optimized the SIPRNET Account program by conducting regular audits and updates, improving access efficiency for 150+ personnel.• Reformed the equipment classification system, implementing a tiered approach that categorized gear based on mission requirements, enhancing resource allocation accuracy, and contributing to a 20% increase in mission readiness.• Serves as Unit Emission Security Manager (EMSEC) and Unit Web administrator.• Spearheaded the implementation of Technical Compliance NOTAM (TCNO) security patches across 50+ systems, achieving full adherence to Base Network Control Center (BNCC) standards and elevating security protocols across the organization.

Naval Technical Training Center NTTC

Diploma, Logistics, Materials, and Supply Chain Management

Naval Station Great Lakes/ Naval Hospital Great Lakes

United States Navy Hospital Corpsman, Navy Hospital Coprsman

CHI Institute-Philadelphia

Computer Support Tech - Diploma, Computer Networking Technology

Strayer University

Master’s Degree, Management Information Systems, Network Enterprise management

Strayer University

Master of Science - MS, Computer and Information Systems Security/Information Assurance

Strayer University

Bachelor’s Degree, Information Systems Security/Homeland Security Management

Kaplan College-Jacksonville FL

Associate’s Degree, Computer Systems Networking and Telecommunications